TECHNICIAN SUPPORT AND REPAIR

We know that there are others competing for your business when it comes to cutting presses, but there is no one that offers better customer service than CJR. If you have a chance to talk to some of our customers, you will find that this is a value that makes all the difference.

If you have ever bought a machine before from a distributor or anyone other than the manufacturer, you probably learned the hard way that the availability of a knowledgeable tech in the time of need is invaluable.

It doesn't matter how much you saved at purchase if you can't get the help you need when in need. This is our mantra. We talk to customers every day that are desperate and distraught because they bought a cheap china machine and have lost everything because they can't get a part or can't speak to anyone about a problem.

When your machine is down, nothing is more important than getting the help you need to get back up and running. It's hard for most buyers to appreciate this when their comparing prices, but the day your in the middle of a important job and your machine isn't working, it becomes crystal clear instantly.

Do yourself a favor and make sure that your dealing with a company that actually answers the phone and knows enough about the machines to help you. The best place to start is to read their warranty. 90% of the machines being sold today are not manufactured in the USA, Germany or Italy and more. Most our competition is buying cheap china machines and putting their logo on it. They don't service the machines they sell and they don't have technicians they can send if a problem escalates.

Your preparing to make a big investment. Take the time to learn about the people your buying from.